TERMS & CONDITIONS / RESERVATION AGREEMENT

Thank you for making your reservation with Park Lane Transport for chauffeured limousine service. Please find the following Terms and Conditions with respect to your reservation and the service.

Call us with any inquiry: 917-485-8032 or 1-844-472-7556. 

Please note estimated fares do not include stops, waiting time, parking, tolls or any additional cleaning or sanitation fees.

 GENERAL RENTAL AGREEMENT

The Company and its drivers have the right to terminate the Services without refund for any violation of these Terms and Conditions. All deposits are NON-refundable. The Company is not liable to the Clients in the event of mechanical breakdown while providing the Services, and Clients shall be limited to receiving a credit for the balance of time for the Services to be used on a mutually agreed to date. The Clients assume all liabilities for any and all damage to the Company’s vehicles caused during the duration of the rental by them or any members of their party. It being agreed by the Client that the following fees are fair and reasonable: (i) $100 for each carpet burn; (ii) $500 for each seat burn; and (ii) $250 for sanitizing the limousine in the Company’s sole discretion. Alcohol consumption and drug use is prohibited by law. Any fines and violations will be paid for and fully assumed by the Clients and the Clients’ party. It is Illegal to stand through the sunroof. Smoking is not permitted in any of our vehicles. Overtime pay at the then prevailing rates in the industry will apply after the first 15 minutes of any prearranged time for the delivery of the Services. The Company is not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.), and in such instances Clients shall be limited to receiving a credit to be used on a mutually agreed to date. The Company is not responsible for articles left in the limousine or damage to any Client’s personal property. Any balances owed in relation to the Services are to be paid to the driver on the date Services are to be rendered and before such Services are rendered. Vehicles cannot be loaded beyond seating capacity. Traveling parents and legal guardians are responsible for (i) securing a United States Department of Transportation approved car or booster seat in the vehicle; and are (ii) complying with applicable laws in the state of pick-up and the state to which they will be traveling.

 TOLLS:

When itinerary includes toll roads, bridges and or tunnels, round trip tolls will be charged at the full rates posted on all bridges and tunnels. E-Z pass discounts are not passed on to the Clients.

 OTHER CHARGES & FEES:

Any and all applicable taxes, surcharges, and airport fees will be added to the bill as incurred. 

 GRATUITY:

A recommended 20% gratuity has been added to all invoices for your convenience. The ultimate gratuity amount is completely discretionary and may be increased, decreased, or eliminated entirely at the customers sole discretion.

 PAYMENTS:

Your credit card will not be charged at the time of your booking and will only be used to hold your reservation. Final charges will be processed after service has been rendered. Please be sure to bring your credit card or other method of payment with you. We'd be happy to accommodate prepaid reservations.

Rates subject to changes without notice.

CANCELLATION POLICY:

In order to provide the highest level of customer service and maximum availability to all our clients, we follow the policy below for cancelling a reservation. It being agreed by the Clients that in the event of a cancellation in violation of this Cancellation Policy, the Company may charge Clients’ credit card in the full amount of the Services expected to be rendered by the Company.

Transfers: Sedans and SUV have a 4 hours cancellation notice.

All other specialty vehicles including Sprinter Vans, Minibus, and Coaches have a 4 days / 96 hours cancellation notice.

Charters: Sedan or SUV Reservations for 4 hours of service or less requires a 4 hours of notice. Reservations for more than 4 hours of service require a 24-hour notice.

In the event of a no-show for any reservation to provide Services, the Client hereby acknowledges that the Client is not entitled a refund or credit of any kind whatsoever, and that payment for the anticipated Services shall be charged to the Client’s credit card. A no-show shall be determined by the driver waiting for more than 45 minutes, and the Client not responding to phone calls or messages from the Company or the driver.

In the event that the Company must cancel a reservation or otherwise terminate Services prior to fully performing the Services, Clients acknowledges and agrees that the Company shall not be liable to Clients for any damages whatsoever, including without limitation, any consequential, expectancy, or opportunity damages of any kind. 

LIMITATION ON LIABILITY & NO THIRD-PARTY BENEFICIARIES

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY SHALL THE COMPANY BE LIABLE TO THE CLIENTS FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY AND/OR PUNITIVE DAMAGES OF ANY CHARACTER, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL OR LOSS OF PROFITS OR BUSINESS. IN NO INSTANCE SHALL THE COMPANY BE LIABLE TO CLIENTS IN EXCESS OF THE AMOUNTS PAID BY CLIENT TO COMPANY FOR THE SERVICES. THE SERVICES PROVIDED BY THE COMPANY ARE NOT INTENDED FOR ANYONE OTHER THAN CLIENTS. AS SUCH, THERE SHALL BE NO THRID-PARTY BENEFICIARIES.

WAIT TIME POLIcY:

Local pick - Wait time is added after 15 minutes of requested pick up time

Airport Arrivals:

Domestic Flights– wait time is added after the first 30 minutes of posted arrival time.

Int’l Flights –wait time is added after the first 45 minutes of posted arrival time.